What happens if an Australian online casino site does not pay out?

Australian gamblers flock to online casinos, either for recreation or to win money. But whatever the motivation, it’s always exciting to win money in an online casino. And with gambling being a large, multi-billion dollar industry, many people will always keep trying their luck.

But not all gambling establishments are keen on maintaining a good online reputation. Some do not hesitate to break certain rules from time to time. But what if an online casino withholds your winnings? John Gold from BetPokies showed us some things to do to claim your money.


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You must first contact customer service and try to understand why your winnings are withheld. There might be something you don’t know or something in the terms and conditions you didn’t understand.

You can discuss this with the customer service staff and try to find a compromise. However, if you have already contacted customer service without success, the next best course of action is to seek the assistance of a third-party dispute resolution provider.

If even that doesn’t pay off, you can report the casino to the licensing authority in Australia for further investigation.

Dispute settlement

There are many reasons why an online casino may not pay out. But if you suspect they are maliciously trying to scam you, here are the steps you can take to get help.

Take screenshots

Every avid gamer should be in the habit of taking screenshots of all their wins. At the very least, you’ll have some proof to show when you brag to your friends about how lucky you are to play. But more importantly, you will have evidence in the event of a dispute.

In case the online casino is withholding your winnings, make sure you have a screenshot of the casino wallet, the message you receive when you try to withdraw, and anything else you deem important.

Follow the casino claims process

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Most online casinos have a dispute resolution process listed in their terms and conditions. Check what is the process and try to follow it. This process can be long and tedious and downright frustrating at times. But it doesn’t hurt to try before contacting a third party.

Also, be sure to keep records of all matches throughout this process. Take screenshots after each step.

Contacting Third-Party Casino Dispute Resolution Websites

If the online dispute process isn’t working, use a third-party casino resolution to try to speed things up.

Although it makes more sense to go directly to the licensing body, a third party could speed up the process. Here are some of the organizations you can contact.

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You can report the casino to the relevant authority if that doesn’t work either.

Is it possible to sue if an online casino does not pay?

The simple answer is yes. You can sue if a casino withholds your winnings.

However, it is not always so simple. In most cases, an online casino will be based in a different country, which means they fall under different legal jurisdictions. So the question would be, where are you going to file your complaint?

For example, a casino in Australia is licensed in Australia and falls under Australian legal jurisdiction. If the online casino is elsewhere, for example in the UK, you may need to travel to the UK and deal with the UK courts if you want to take legal action. A great vacation for you, but not worth the money if you ask me.

How to Avoid the Risk of Losing Your Winnings at Online Casinos

There’s only one way to avoid going through all the hassle of claiming your winnings at an online casino; Always play at a reliable and reputable online casino.

A good casino values ​​its customers and would not want to cause a scandal by withholding winnings. Shady online casinos will try to scam Australian players and refuse to pay.

Also, be sure to study the casino’s terms and conditions carefully before putting your money in: this way you know what to expect, what can happen and under what conditions.


Online gambling in Australia is fun and exciting. But if you want to enjoy the game and make money in the process, it is crucial to exercise caution and choose your gambling house very carefully.

You have to choose carefully and pay attention to the ratings, such as BetPokies payout casino rating.

If you find yourself in a situation where a casino has refused to pay out, here are ways you can try to get your money back.

And if you’re dealing with a gambling addiction, get free help and call the National Gambling Helpline on 1 800 858 858.

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